Waitrose has revealed it is to open a second ‘dark’ store to fulfil online orders as the grocer battles to meet demand from shoppers in London next year.

The new depot in Coulsdon, South London will doubleWaitrose’s capacity to deliver groceries to online shoppers and will despatch twice as many orders per week as its existing dark store in Acton.

It is set to open in Spring 2015 and will complement picking online orders from 153 stores nationwide and through its Acton warehouse.

The purpose-built, six acre site will feature an 80,000 sq ft picking space – twice the size of that at Acton – and allow up to 50% more items to be picked per hour and up to 50% more drops per van to be made per week.

Sales within the M25 tripled last year to represent 20% of all Waitrose online sales and total ecommerce sales jumped 40.6% in the first half of this year.

The depot will provide work for around 500 people when fully operational, doubling the number of online grocery orders Waitrose can fulfil in London.


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